Audience Policies

Ticket Policies

All tickets are a final sale. If you need to exchange your tickets, allow at least 24 hours notice prior to your booked performance. All exchanges depend on availability and are subject to a $5.25 exchange fee for the entire party. Please contact us at 604-685-6217 or


Age Policies

At CTYP, we believe that young people should have the very best possible theatre experience. We develop and craft our plays for specific age groups – each story is a wonderful opportunity to inspire, challenge and learn.

We develop age recommendations for each of our plays. A lot of care and thought is given in choosing these recommendations. Children younger than three years require specifically designed productions that match their development, like the shows on our Bee Stage, or a special All Ages performance (indicated by a purple dot on the show calendar) where we modify lighting and sound levels to create a gentler environment.

Some shows are recommended for ages 6+, but children as young as three are still welcome to attend. Shows for ages 6+ may feature more challenging themes and dialogue and may not be suitable for younger children. Ultimately, we leave it to your discretion to decide if these shows are right for your child.

All people, including babies in carriers or toddlers who may choose to sit on your lap, require a ticket to enter the theatre. Young people twelve years and younger must be accompanied by a companion who is thirteen years or older.

We encourage you to bring your children to live theatre experiences developed specifically for their age range, so that they can benefit most from their experience. If you have any questions about our age policies, please give us a call, we’d love to hear from you!



A Charlie Brown Christmas is recommended for ages 3 and up

Dr. Seuss’ The Cat in the Hat is recommended for ages 3-8

Good Day and Good Night is for newborns to age 3 and their caregivers and families


The following performances are All Ages shows for 2016/2017 Season:


A Charlie Brown Christmas – All 11am public shows (except December 2) are suitable for All Ages

Dr. Seuss’ The Cat in the Hat – All 11am public shows are suitable for All Ages

Good Day and Good Night – All performances are designed especially for newborns to age 3 


Gentle Reminders

– Photography of any kind is not permitted in the theatre
– Please turn off all cell phones for the duration of the performance
– Please wait to discuss the show at intermission or after the show ends (even whispers carry)
– Please refrain from eating or drinking in the theatre. Bottled water is permitted
– If your young guest needs a time out, please exit to the lobby and an usher will reseat at a convenient interval
– Please refrain from wearing strong scents for the comfort of patrons with allergies


For more information please contact our box office at (604) 685-6217.

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