School Matinee FAQ

Everything you ever wanted to know, and then some!

 

BOOKING AND PAYMENT

HOW MUCH DO TICKETS COST?

School groups receive our best available pricing at a savings of more than $22 over the regular adult ticket price!

Regular School Matinee tickets are $12.50 per seat (Tuesday–Friday)

School Preview Matinee tickets are $10.00 per seat

And when you book 19 seats, your 20th (and 40th, and 60th…) seat is free!

ARE THERE ANY DISCOUNTS FOR COMING TO MORE THAN ONE SHOW?

Yes! Book two or more plays together and receive discounted subscription pricing. Subscription tickets are $11.00 per seat, per play

WHAT COUNTS AS A SCHOOL GROUP?

We welcome groups from public and independent schools, as well as homeschool groups. Organizations such as qualified out-of-school care programs may be eligible. Contact the Education Manager at 604-669-3410 for more information.

School groups require a minimum of 10 seats booked. If you have seat credits from a previous performance, you must pay for a minimum of 10 seats.

WHO NEEDS A TICKET?

All individuals attending must purchase a seat, including teachers, aides, chaperones, and children of all ages, including babies.

WHEN IS MY PAYMENT DUE?

Upon making your reservation, you will receive an invoice specifying the performance(s) you have booked, the number of tickets booked, and the amount of deposit and balances and their due dates. You will also receive a booking contract.

Orders of $500 or less must be paid in full within two weeks of the invoice.

Orders over $500 must submit a 25% non-refundable deposit due within two weeks of the invoice. The remaining balance is due one month before the performance date.

Outstanding payments may result in the tickets represented by the unpaid portion being cancelled.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept cheques, cash, and Visa and MasterCard. Debit cards are not accepted.

IS A CONTRACT REQUIRED?

Along with your invoice you will receive a booking contract, which is due one week from receipt. This will be the confirmation of your booking and documents the fact that you have read and understand our school booking policies.  Without it, there is a risk that your booking may be cancelled.  Please complete and sign the contract and fax or email it back to Carousel Theatre for Young People within one week.

WHAT IF I NEED TO CHANGE THE SIZE OF MY RESERVATION?

You can adjust the number of seats in your booking at any time up to 14 days prior to the performance date, however, no more than 25% of the initial invoice can be refunded. Additional seats are subject to availability.

Students who are absent the day of the show will receive a ticket voucher for another performance of the same production. All children must be accompanied by an adult with a special school-rate ticket, available through our box office. Tickets are subject to availability.

WHAT ARE YOUR AGE/GRADE LEVEL POLICIES?

Out of respect for our audiences, Carousel Theatre for Young People stands firmly behind our age/grade policies. Children under the age/grade level (including babes in arms) will not be admitted. Special All Ages performances are indicated on our calendars, and include adjustments to sound and lights to make them appropriate for audience members of all ages. Please book an All Ages performance if your party will include children under the age minimum.

WILL WE RECEIVE TICKETS IN THE MAIL?

School matinees offer festival seating, so no individual seat tickets will be issued. When you arrive at the theatre, please assemble your group in an orderly fashion outside the building. The Education Manager and Front of House Manager will be on the premises to greet you. Please check in with the Education Manager and be prepared to provide a complete count of the number of people in your party who will be in attendance, including adults and children. Your group will be seated together on a first-come, first-served basis.

 

DAY OF THE SHOW

WHAT IS THERE TO DO ON GRANVILLE ISLAND?

Our home, Granville Island, is a vibrant and exciting field trip destination. In addition to the Public Market, school groups may be particularly interested in visiting the Kids’ Market just next door to the Waterfront Theatre and the playground and water park next to the False Creek Community Centre. Visit http://granvilleisland.com/ for more information.

There is a covered Picnic Pavilion next to the water park and playground, available by reservation through the Granville Island Cultural Society. For booking information, visit http://www.giculturalsociety.org/outdoor-public-spaces/.

HOW DO WE GET THERE?

For information about how to find Granville Island and transit routes, visit http://granvilleisland.com/how-find-us.

The Waterfront Theatre is the big, grey building located at 1412 Cartwright St, on the right side of the street when you first drive onto Granville Island, after the Kids’ Market. Please ensure that all members of your group know to meet at the theatre – NOT at the Carousel Theatre for Young People offices across the street.

The Bee Stage Studio, where our shows for newborns through age 3 are performed, is located at 1411 Cartwright St, on the left side of the street.

WHAT ABOUT PARKING?

Free 3-hour parking is available all around Granville Island, but quantities are limited, particularly during busy times of the year. Hourly pay parking is also available in lots around Granville Island. If arriving by car, we recommend leaving ample time to secure parking. Visit http://granvilleisland.com/Parking_Information for more information.

WHERE CAN MY BUS DROP OFF THE CHILDREN AND PARK?

Buses may drop off and pick up students directly outside the Waterfront Theatre. Cones are set out specifically for this purpose prior to each performance. Many bus drivers do not believe that temporary parking outside the theatre is permitted, but please assure them that it is – and it is the safest place to discharge and pick up passengers.

Buses can then proceed along Cartwright Street to designated bus parking next door to Arts Umbrella and Performance Works.

WHAT DO WE DO WHEN WE ARRIVE AT THE THEATRE?

When you arrive at the theatre, please assemble your group in an orderly fashion outside the building. The Education Manager and Front of House Manager will be on the premises to greet you. Please check in with the Education Manager and be prepared to provide a complete count of the number of people in your party who will be in attendance, including adults and children. If any students are absent, the Education Manager will provide vouchers they can use to attend another performance of the same show.

The Education Manager and Front of House Manager will assign your group to a waiting area inside or outside the building. In inclement weather we will do our best to bring groups inside and under the building’s awning. Your assistance in keeping your group orderly is appreciated. If students need to use the washroom, the building will be open to accommodate them starting one hour before the performance.

WHERE CAN WE WAIT AT THE WATERFRONT THEATRE?

The Waterfront Theatre is a big gray building located at 1412 Cartwright Street on Granville Island, next door to the Kids’ Market and directly across the street from the Carousel Theatre for Young People offices and studios (the blue and purple building).

The lobby waiting area cannot accommodate all school groups at once, so be prepared to assemble your group outside the theatre. In inclement weather we will do our best to bring groups inside and under the building’s awning. Your assistance in keeping your group orderly is appreciated. If students need to use the washroom, the building will be open to accommodate them starting one hour before the performance.

IS FOOD AVAILABLE AT THE THEATRE?

Food and beverages are not permitted in the theatre (spill-proof water bottles may be brought in). Concessions are not available in the theatre during school matinees and there are no facilities for eating lunch inside the theatre.

We recommend that students finish eating any snacks or lunches before arriving at the theatre.

There is a covered Picnic Pavilion next to the water park and playground, available by reservation through the Granville Island Cultural Society. For booking information, visit http://www.giculturalsociety.org/outdoor-public-spaces/.

If your group has large lunch kit bins, alert the Front of House Manager or Education Manager so that we can store them in the lobby for you during the show.

ARE THERE ASSIGNED SEATS?

School matinees offer festival seating. Your entire group will be seated together. We begin seating schools on a first-come, first-served basis 30 minutes prior to the performance.  Please keep this in mind when determining your arrival time and organizing transportation.  Your entire group must be present and ready to enter the theatre before you can be seated.

Should your group have any special seating needs, such as wheelchairs, service dogs, or students who require access to an exit aisle, please communicate this to the Education Manager prior to your scheduled performance.

Students are welcome to bring their backpacks into the theatre and stow them under their seats. Kindly remind them to keep the aisles clear.

WHAT IF WE ARE RUNNING LATE?

If you expect you will be late, kindly phone the office at 604-685-6217 and let us know your estimated time of arrival. It is important that the show begin on time and we are not able to delay the start of the performance for latecomers. When you arrive at the theatre, please assemble your group quickly and quietly so that the Front of House Manager can seat you at the first available opportunity.

WHAT HAPPENS AFTER THE SHOW?

After most performances (except Previews) there is a five-minute Talkback with members of the cast and crew. Children are encouraged to ask questions about the show. If your group will not be able to stay for the Talkback, please inform the Education Manager before being seated so that you can be placed in seats with easy access to the exit.

Please remind your group that they are not allowed to climb up on the stage or lean on the edge of the stage after the show.

Kindly exit the theatre in an orderly manner and remove any trash your group may have brought inside. Your group may assemble in the area in which you waited prior to the show. Inform your bus driver that they may pick up your group in front of the theatre alongside the cones.

 

 

RESOURCES AND CONTACT INFORMATION

DO YOU HAVE ANY RESOURCES AVAILABLE FOR TEACHERS?

Carousel Theatre for Young People provides a Resource Guide for Educators for each show with fun and thought-provoking activities for before and after your visit to the theatre. Check them out at http://www.carouseltheatre.ca/information-for-teachers/resource-guides-and-play-resources-for-educators/

Look around the theatre for fun conversation prompts to interest your students while you wait for the show to begin. Children are always interested to learn more about the cast, crew, and staff by reading the Bio Board in the front lobby.

HOW CAN WE STAY IN TOUCH?

Carousel Theatre for Young People loves to hear from the students and educators who have visited us! Send letters, drawings, and cards to us at Carousel Theatre for Young People, 1411 Cartwright Street, Vancouver, BC V6H 3R7.

Any questions the students didn’t get answered at the Talkback? Send them to us at schools@carouseltheatre.ca or by mail and we will do our best to answer them.

We’d love to know how you liked the activities in the Resource Guide! Send us photos of your class’ work or update us on how it went at schools@carouseltheatre.ca.

© Carousel Theatre for Young People 2013 | Website by the idea lounge and rare design